Delete my data

You can ask for your information in Hadeelo to be deleted at any time. Here is how.

If you run a business that uses Hadeelo

1. Email sales@knowledgetreasures.com from the email address the business owner signs in with, with the subject “Delete my Hadeelo data”.
2. Say whether you want the whole business account deleted, or only one of your customers (give their WhatsApp number).
3. We usually reply within 2 working days to confirm the request really comes from you.
4. Within 30 days we delete it. For a whole account that means everything in it: staff, conversations, photos, voice notes, files, customer lists, labels, notes, approved messages, settings, and our raw copies of the WhatsApp notices. We email you when it is done.

To remove a single staff member yourself, the owner can do it straight away on the Team page. They are signed out at once.

If you messaged a business that uses Hadeelo

• Your conversation belongs to that business. Ask the business to delete it: it will ask us, and we delete your chats, messages and files from Hadeelo for that business.
• You can also email sales@knowledgetreasures.com with your WhatsApp number and the name of the business. We will pass your request to the business and help it respond.
• To stop receiving offers from a business, reply STOP to it on WhatsApp.

If something can’t be deleted

If the law requires something to be kept, we will tell you what, and why, instead of deleting it.

What deleting does not affect

Messages already delivered stay on the phones that received them, and WhatsApp keeps its own records under Meta’s policies — Hadeelo cannot remove those.