Terms of service

These terms are an agreement between Knowledge Treasures LLP, India (“we”) and the business that creates a Hadeelo account (“you”). By creating an account or using Hadeelo, you accept them, together with our data processing agreement and privacy policy.

1. What Hadeelo is

Hadeelo lets a business and its staff answer the business’s WhatsApp messages from one shared screen, with approved messages, campaigns, automatic replies and alerts. It is for businesses only, not for personal use.

Hadeelo is an independent product. It is not made, endorsed or supported by WhatsApp or Meta. It works through the official WhatsApp Business Platform.

2. Your account

• The person who creates the account is its owner and is responsible for everyone they add as staff.
• Keep passwords and staff sign-in links private. Tell us straight away if you think someone else has access.
• The information you give us must be true, and you must be allowed to act for the business.

3. Using WhatsApp properly

Your WhatsApp number stays yours, and so does the responsibility for how it is used. You agree to:

• Follow WhatsApp’s own rules: WhatsApp Business Terms of Service, WhatsApp Business Solution Terms, WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
• Only send messages to people who have agreed to hear from your business. If a customer asks you to stop offers — for example by replying STOP — Hadeelo stops them for you. If a customer asks you to stop all messages, you must stop.
• Have your own privacy notice that tells your customers how you use their information, including that you use Hadeelo to handle your WhatsApp messages.
• Not send spam, scams, or anything illegal, hateful, misleading or harmful.
• Have the right to use every customer list you add to Hadeelo.

WhatsApp decides which messages it approves and can limit or block a number that breaks its rules. We cannot overrule it. We may suspend an account that puts WhatsApp access, other customers or Hadeelo at risk, or when Meta or WhatsApp asks us to.

If a claim or cost reaches us because of the messages you send, the customer lists you add, or your breach of WhatsApp’s rules or these terms, you will cover our reasonable losses from it.

4. Charges

• Hadeelo’s subscription: the plan and price shown to you when you subscribe. Prices may change; we will tell you at least 30 days before a change affects you.
• Refunds: Payments are not refunded, because the free trial has every feature — only a double or mistaken charge is refunded in full. See Refunds.
• WhatsApp’s own charges: Meta charges for some messages (for example offers, or messages sent after WhatsApp’s 24-hour reply window). Once you connect your own WhatsApp Business account, Meta bills you directly, on the payment method you add there. Hadeelo shows an estimate before such messages are sent, but Meta’s bill is what counts.

5. Your data

Your conversations, customer details and files belong to you. We use them only to run Hadeelo for you, on your instructions, as set out in our data processing agreement and privacy policy. You can ask for a copy of your data at any time, and for it to be deleted — see Delete my data.

6. Availability and backups

We work to keep Hadeelo running and your data safe, but we cannot promise it will never be interrupted. It depends on services we do not control, including WhatsApp, and there will sometimes be maintenance. We do not currently guarantee backups: keep your own copy of anything you cannot afford to lose.

7. Responsibility

Hadeelo is provided “as is”. As far as the law allows, we are not responsible for indirect losses such as lost sales or profits, or for problems caused by WhatsApp, Meta, your internet connection or how you use Hadeelo. Our total responsibility for any claim is limited to what you paid us in the three months before it arose. Nothing here limits responsibility that cannot legally be limited.

8. Ending

• You can close your account at any time by emailing sales@knowledgetreasures.com from the owner’s email address. Before it is closed, you can ask for a copy of your conversations.
• We may close an account that breaks these terms, after warning you where reasonable.
• After an account is closed, its data is deleted within 30 days.

9. Changes to these terms

We may update these terms. We will change the date above and, for significant changes, tell account owners in advance. Continuing to use Hadeelo after a change means you accept it.

10. Law

These terms are governed by the laws of India. Disputes will be handled by the courts of Kerala, India.

Contact

Knowledge Treasures LLP, India · sales@knowledgetreasures.com