Auto Replies
Replies That Go Out by Themselves, the Moment a Customer Writes
Most customers ask the same first questions: what do you sell, what does it cost, are you open. Hadeelo answers them straight away, even when nobody is at the counter. You write the replies once in plain words; Hadeelo sends them at the right time.
7-day free trial. No card needed.
How It Works
- 1Write Your WelcomeSent when someone writes for the first time, or after two weeks of silence.
- 2Add a MenuButtons such as “Prices”, “Location”, “Talk to Us”. The customer taps one and gets your answer.
- 3Set Your HoursOutside your opening hours, and on holidays you choose, the closed message goes out instead.
What You Get
- Welcome message for new customers.
- A menu of buttons the customer taps — no typing needed.
- A closed message outside your opening hours.
- Holiday Hours for festivals and holidays, with their own message.
- Your team can still answer any chat by hand at any time.
Included in: Every plan, including the free trial.
Questions
- Will auto replies annoy regular customers?
- No. The welcome goes only to a customer’s first message, or their first after two weeks of silence — not to every message. Your team can take over any chat.
- Can I change the replies later?
- Yes. Edit them any time on the Auto Replies page; changes work at once.