Refunds and cancellation

Every business gets a 7-day free trial with every feature, before paying anything. Please use it to decide whether Hadeelo suits you, because payments are not refunded once a plan is paid — except for the mistakes below.

When we refund in full

• You were charged twice for the same plan.
• You were charged the wrong amount.
• You paid, but your plan did not start and we could not fix it within 24 hours.

Tell us within 7 days of the payment.

How to ask

1. Email sales@knowledgetreasures.com from the email address the business owner signs in with.
2. Say which payment it is (the date and the amount are enough).
3. We reply within 2 working days. An agreed refund goes back the way you paid — the same card, UPI or bank account — within 5 to 7 working days.

Cancelling

You can stop at any time. Your plan keeps working until the end of the time you have paid for, and nothing is charged after that unless you pay again. Unused days are not refunded.

What we cannot refund

WhatsApp’s own message charges are billed to you by Meta, not by us, so we cannot refund them. See section 4 of our terms of service.

Contact

Knowledge Treasures LLP, India · sales@knowledgetreasures.com