Hadeelo

Shared Inbox

One WhatsApp Number, Answered by Your Whole Team

When customers write to your WhatsApp Business number, the messages usually land on one phone. With Hadeelo they arrive in one shared inbox that every staff member can open on a computer or phone, each with their own sign-in. Nobody has to pass the phone around, and two people never answer the same customer twice.

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7-day free trial. No card needed.

How It Works

  1. 1A Customer Writes to Your NumberThe message appears in the Inbox for everyone on your team, with photos, voice notes and files.
  2. 2Someone Takes the ChatTap “Looked After By” and choose a name. Everyone else can see it is taken.
  3. 3Reply, or Leave a NoteReply from the computer or phone, or leave a private note that only your team sees.

What You Get

  • Filters for the chats that need you: Waiting (nobody has replied yet), Unread, Mine, Nobody’s, From Ads, and your own labels.
  • Waiting time on every chat, so the customer who has waited longest is easy to spot.
  • Private notes inside the chat — “Already paid”, “Call back after 5” — that customers never see.
  • Labels such as “New”, “Paid” or “Follow Up”, shown as a small coloured dot.
  • A customer list with everyone who has ever written to you.
  • The WhatsApp Business app on your phone keeps working at the same time.

Included in: Every plan, including the free trial.

Questions

Can I keep using the WhatsApp Business app on my phone?
Yes. You connect your number by scanning a QR code, and the app on your phone keeps working. Messages appear in both places.
How many staff can use one number?
Add as many staff as you need. Each person gets their own sign-in, and the owner decides who is on the team.
Can staff see each other’s replies?
Yes. Everyone sees the whole conversation, who replied, and who is looking after the chat.

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